Tradesperson Terms

1. Parties and business use

Fixer is operated by Tap Media Group, CVR 43474030 (VAT DK43474030), Poul Hartlings Gade 7, st. th., 2300 København S, Denmark. Contact: info@tapmediagroup.com. These terms apply when a tradesperson or business uses Fixer professionally. You must have legal capacity and authority to bind that business. Provide accurate business identity, registration, tax details, address, contact information, trade, service area and any licences required locally.

A business label does not remove mandatory rights where the law applies consumer or small-business protections to the transaction. The Privacy Policy, Community Rules and Marketplace Information also apply to relevant activities.

2. Platform and renovation work

Fixer provides profiles, project discovery, leads, communication and quotes. Homeowners can accept binding quotes in the app. You contract directly with the homeowner for the work and are responsible for your scope, price, taxes, permits, qualifications, insurance, safety, employees, workmanship and contractual remedies. Renovation payments are made outside Fixer.

Before acceptance, provide all mandatory trader, price, service, withdrawal and complaint information. Supply a durable confirmation and obtain any separate consent required to start work during a withdrawal period. Do not treat app acceptance as a blanket waiver of consumer rights. Maintain accurate records of acceptance, extras, variations, completion and payments, and cooperate with legally required platform and tax reporting. By accepting these terms you also give the permission for third-party AI services described in section 6 of the Privacy Policy.

3. What buying a lead means

A purchased lead gives access to the project and contact opportunity shown at purchase. It is not a completed job, an exclusive customer, a guaranteed response or a guarantee of revenue. Leads may originate in the app, Fixer websites or partner submissions; AI-generated summaries and estimates can contain errors.

The default sales limit is three distinct businesses per lead; any different limit is stated for that listing. Check the displayed sales count, type, scope, price and availability before purchase. The buyer limit does not prevent the homeowner from using other channels or receiving contacts through a separate requested quote-matching flow. We do not promise that every lead has identical intent or independently verified project details.

A paid introduction is not a sale of a renovation contract. A customer may decline, choose another business, change the project or stop responding. Unless expressly promised for a particular purchase, we do not guarantee exclusivity, a minimum volume of leads, a response, a conversion rate or a particular return on spend. These limits do not excuse a failure to deliver the paid platform service as described or override a remedy required by law.

If a homeowner accepts your quote and then stops responding, cancels, does not give access or does not pay, that is a matter between you and the homeowner under your agreement. Fixer is not a party to it and cannot enforce it, collect payment or pay compensation, and the lead price is not refunded for that reason (see section 5). Agree payment terms, any deposit, cancellation terms and documentation with the customer as you would for any other job. Examples of jobs, earnings and prices on our website and in marketing are illustrations, not a promise of results.

4. Prices, balances and invoicing

The applicable price, currency and taxes must be shown before a chargeable purchase. One credit currently costs DKK 50 for businesses in Denmark, USD 7 in the United States and EUR 7 in other countries, and the settlement currency follows the business's country; the actual lead price and selected product govern the transaction. Currency conversions displayed for convenience can differ from the settled currency. Stripe handles payments with Tap Media Group as merchant.

The billing flow applies eligible promotional credit first, then available prepaid balance in the purchase currency. A remainder can be charged through monthly lead invoicing where that payment arrangement has been agreed. Do not assume an insufficient wallet balance necessarily prevents a lead purchase. Duplicate access to the same purchased lead should not be charged again.

Prepaid credit is usable for eligible Fixer services, not a bank account, interest-bearing deposit, renovation payment or transferable cash balance. Any offered top-up bonus and its conditions must be shown with the purchase. Bonus credit is promotional value and is distinct from the cash you paid.

5. Expiry, refunds and closure

Free introductory credits expire 60 days after issue. The offer may also state a lead-count or value limit. Purchased prepaid funds currently have no expiry. We will not retrospectively confiscate existing purchased funds by silently introducing a new expiry date; future offers or changes require lawful notice and protection of accrued rights.

We do not offer discretionary refunds for a validly supplied lead or purchased prepaid funds simply because you change your mind, the homeowner does not respond, you do not win the work, or you close your account. Free or bonus credit is not cash refundable. This does not prevent correction of duplicate or unauthorised charges, remedies for a service not supplied as agreed, repayment required by law or other mandatory rights.

Report a billing error promptly to info@tapmediagroup.com with the transaction reference. Do not send full card details. Closure does not waive already incurred charges or automatically turn promotional credit into cash. Contact us before deleting an account with an unused paid balance so lawful access or settlement can be addressed.

6. Automatic top-up and automatic purchasing

Automatic top-up is optional. The threshold, amount, payment method and any bonus must be presented when you enable it. The current default DKK settings are a DKK 500 threshold and a DKK 2,500 top-up. When an armed balance drops below the threshold following a purchase, the saved payment method can be charged without a separate checkout each time.

Enabling top-up while below the threshold alone is not intended to charge the card; an explicit buy-now choice can do so. A failed top-up disables the current automatic top-up setting. You can change or turn it off in the wallet settings; this does not reverse a charge already authorised or processing. Keep your billing details current.

Automatic lead purchasing, where separately enabled, is a different authorisation and can buy matching leads according to its selected settings and limits. Review both controls. Disabling automatic top-up does not itself cancel automatic lead purchasing or a monthly billing arrangement.

7. Customer data and communications

Use homeowner information only to respond to the relevant project and fulfil a resulting agreement, with appropriate security, retention and your own lawful privacy information. Do not resell, scrape, republish or use lead information for unrelated campaigns. Respect a withdrawal of contact permission or an objection.

A lead purchase is not proof of consent for bulk email, SMS, automated calls or unrelated follow-up. Obtain any required channel-specific permission, identify your business, honour opt-outs and applicable do-not-call rules, and retain lawful evidence of consent. Danish marketing rules, the US TCPA and other local rules can apply regardless of these terms.

8. Profiles, ranking and reviews

Publish truthful company details and only work images, qualifications and customer feedback you may lawfully use. Verification of a telephone or register entry is limited to that check. Do not imply a Fixer workmanship guarantee. Matching and review parameters are explained in Marketplace Information.

Do not buy or invent reviews, ask only for positive reviews, disguise an incentive, intimidate reviewers or remove genuine criticism merely because it is unfavourable. A review tied to a completed project indicates a recorded project relationship; it is not an independent inspection. A payment for access to a lead is not a purchase of a favourable review or a ranking guarantee.

9. Data access and intellectual property

You can access the profile, purchased lead, conversation, quote, billing and review records made available to your account, subject to role permissions and lawful privacy restrictions. Fixer processes these and operational records for the purposes in its Privacy Policy. Other businesses do not obtain general access to your private account or customer records merely by joining the platform.

You keep rights in your submitted material and grant the limited service licence described in the homeowner terms for applicable functions. Do not copy the service, bypass access controls, extract other users’ data or use another business’s identity. You may market through other lawful channels; these terms do not impose an off-platform exclusivity obligation.

10. Restrictions, termination and changes

We may restrict content, purchases or access for unlawful conduct, fraud, unpaid charges, inaccurate identity, serious rule breaches, security risks or a legal obligation. Measures should be proportionate to the reason. Where required, we give a statement of reasons on a durable medium and an opportunity to clarify the facts.

For changes covered by applicable EU platform-to-business rules, at least 15 days’ notice is provided, or longer where necessary for adaptation, subject to the statutory exceptions. Termination of the whole business service is normally explained at least 30 days in advance where those rules apply; legal requirements, imperative reasons and qualifying repeated breaches may permit an exception. Accrued payment, data rights and contract obligations are not silently cancelled.

You may terminate your platform use and raise a complaint by email. A change applies prospectively as lawfully notified and cannot override mandatory rights. We do not treat silence as consent to a new automatic payment arrangement.

11. Responsibility and claims

To the extent lawful, Fixer does not warrant job conversion, homeowner payment or performance of an accepted job, workmanship, uninterrupted service, AI accuracy or business profit. You are responsible for your own business operations and work contracts. Fixer remains responsible for its own legal duties. Fixer is not responsible for delays or failures caused by circumstances beyond our reasonable control, such as outages at internet, hosting, payment or AI providers.

Where valid under the applicable business law, we exclude indirect or consequential loss, lost profit and lost business opportunity, and limit aggregate contractual liability for the affected platform service to the fees paid to Fixer for that service in the preceding 12 months. This does not limit required repayment, liability for fraud or intentional wrongdoing, gross negligence, death or personal injury where non-excludable, data-protection liability that cannot be limited, or any other mandatory liability. If local law does not permit the exclusion or cap, that law governs.

You are responsible, to the extent legally established and attributable to you, for third-party claims caused by your unlawful work, misuse of customer information or infringement of rights. This does not transfer Fixer’s own fault to you or require reimbursement of an unproven claim without an opportunity to respond.

If a third-party claim concerns conduct for which you are legally responsible, notify us promptly and cooperate reasonably in establishing the facts and mitigating avoidable loss. Any reimbursement is limited to legally recoverable loss attributable to that conduct, excluding our own fault. We will give you a reasonable opportunity to respond and will not impose a settlement obligation on you without your agreement or a binding determination.

12. Complaints and applicable law

Email info@tapmediagroup.com about billing, access, reviews, technical problems or a restriction. Include the relevant account and decision or transaction reference. We assess the issue and communicate the outcome; judicial and other statutory routes remain available.

Danish law governs the business agreement with Fixer and disputes may be brought before the competent Danish courts, subject to mandatory local law and jurisdiction rules. No provision removes a statutory remedy or makes an otherwise unfair term enforceable merely by calling the account a business account.