App help
Help with Fixer
Answers to the most common questions, and how to reach us.
Get help
Fixer Assistant in the app
Tap the assistant button at the bottom of the app. It answers straight away and can pass your request on to us.
support@tapmediagroup.com
We usually reply within 24 hours on working days, in English or Danish.
Bugs in the app
Shake your iPhone to send a bug report, or tell the Fixer Assistant what happened.
How Fixer works
Homeowners
Free- Describe the job and take photos with the app.
- See the estimate straight away.
- Get quotes from local tradespeople and agree the rest directly with them.
Tradespeople
Pay per job- Set up your business and choose your trade and area.
- See jobs and unlock the ones you want. One credit costs €7.
- Send your quote and agree the rest directly with the customer.
Fixer makes the introduction. The agreement about the work is between the homeowner and the tradesperson.
Common problems
I am not getting a sign-in code
Check that the email address is spelled correctly, and look in spam or junk mail. Ask for a new code if a few minutes have passed. You can also sign in with Apple or Google.
The camera or microphone does not work
Allow access in your phone settings: on iPhone under Settings and Fixer, on Android under Settings, Apps, Fixer and Permissions. Open the app again afterwards.
I am not getting notifications
Turn on notifications for Fixer in your phone settings, and choose which ones you want under Profile and Notifications in the app.
The estimate does not match my project
The estimate is an indicative price based on your photos, measurements and answers. More photos and real measurements make it better. The final price is in the tradesperson’s quote.
The app crashes or freezes
Update Fixer to the latest version and restart the app. If it happens again, shake your iPhone or tell the Fixer Assistant.
How do I change language or currency?
Go to Profile and Language & currency in the app.
The other party is not responding
Write to them in the conversation in the app. Fixer is not a party to the agreement about the work and cannot enforce it. As a homeowner you can always ask other tradespeople for quotes.
How do I block or report someone?
Tap the people icon at the top of a conversation and choose Report or Block. To report a single message, press and hold it. You can lift blocks under Profile and Blocked users.
Questions about credits and payment (tradespeople)
Your balance, purchases and receipts are under Profile and Balance & payment. You pay by card through Stripe, not through the App Store or Google Play. If a payment looks wrong, write to us with the transaction reference.
Delete your account
You can delete your Fixer account and your data at any time. This applies to homeowners and tradespeople.
In the app
- Open Profile in the menu at the bottom.
- Scroll down and tap Delete account.
- Confirm. Your account is deleted straight away and cannot be restored.
Without the app
Write to support@tapmediagroup.com from the email address you use in Fixer with the subject “Delete my account”. We delete the account as soon as possible and within one month at the latest.
Request deletionTradespeople: turn off automatic top-up under Balance & payment, and write to us first if you have an unused paid balance. Fixer has no subscriptions to cancel.
What is deleted, and what do we keep?
Deleted
- Profile and account details
- Projects, photos and estimates
- Conversations on your projects and their attachments
- Support requests
- Business page and leads (tradespeople)
- Tax records, household sharing and notification settings
- Your contact in our customer system
Kept
- Purchase, invoice and payment records for 5 years after the financial year, as Danish bookkeeping law requires. Stripe keeps its own payment records.
- Messages you sent in other people’s conversations, and quotes a homeowner has received, stay with the recipient without a link to your account.
- Technical error reports: the link to your account is deleted after 90 days at the latest.
- Information needed for an open safety, abuse or legal case, until the case is closed.
- Backups at our suppliers are overwritten on their regular cycle.
Only want some data deleted? Delete projects and photos in the app, or write to us.
Safety
Report or block
Press and hold a message, or tap the people icon at the top of a conversation. On posts you find it under the three dots. We review every report. Community rules
AI and your data
What you use in AI features is sent to OpenAI and Google to give you an answer. Privacy policy
Paying for the work
You pay the tradesperson directly. Fixer never charges for the work itself and never asks for your sign-in code by email.