Homeowner Terms

1. Provider and scope

Fixer is operated by Tap Media Group, CVR 43474030 (VAT DK43474030), Poul Hartlings Gade 7, st. th., 2300 København S, Denmark. Contact: info@tapmediagroup.com. These terms cover your homeowner use of the app and website. The Privacy Policy, Community Rules and Marketplace Information explain data handling, content rules and platform operation. These terms do not replace the specific work agreement with your tradesperson.

2. Free access and eligibility

Fixer is free for homeowners. Tradespeople pay Fixer for access to projects or leads. Payment for renovation work is agreed directly with the tradesperson; Fixer does not collect renovation payments through the app.

You must be at least 16 to use Fixer. To accept a quote or create another financial commitment, you must have the legal capacity required in your country, authority over the project and authority to act for any other person involved. If you are a minor, your guardian or another legally authorised adult must handle commitments where required. An app-store age rating is not permission to enter a work contract.

3. Your account and material

Provide accurate account, contact and project information and keep it current. Protect your sign-in and tell us about suspected misuse. Upload only material you have the right to use and disclose. Obtain appropriate permission for another person’s home, images, voice or personal information.

You retain rights in your material. You give Fixer the limited, non-exclusive permission needed to store, process, transmit and display it for your selected service functions. Public posts and shared links can be copied by recipients. Optional model-training use requires its separate choice; this service licence does not replace privacy consent.

4. Matching and shared leads

Submitting a project for quotes or contact allows the requested project information to be made available to eligible tradespeople as described in the Privacy Policy and the relevant flow. Leads can be shared with several businesses and are normally not exclusive. Photographs, project previews and area information may be visible before a business purchases contact access.

Matching is an introduction, not an endorsement or promise of an offer, response or result. Check the actual business identity, local licences, insurance and qualifications before engaging anyone. A verified contact field or review does not establish that all aspects of a business have been checked.

Tradespeople operate independent businesses, not as Fixer employees, agents or subcontractors. A register check, badge, profile, insurance statement or review describes only the stated information or check. It is not a continuing guarantee of licensing, solvency, insurance cover, suitability or the absence of complaints. Ask the business for current evidence relevant to your work. Fixer remains responsible for any express verification commitment it actually makes.

5. Binding quotes and work contracts

An actual tradesperson quote can be accepted in Fixer and can create a binding contract between you and that business. Fixer supplies the platform and is not the contractor, employer, construction supervisor, insurer or guarantor of the tradesperson. The tradesperson remains responsible for the quote and the work; Fixer remains responsible for its own obligations under applicable law.

Fixer is not a party to the work contract. Responsibility for the contact, the agreement and the job lies with you and the tradesperson. If either party stops responding, cancels, does not show up, does not give access, does not pay or does not finish the work after a quote is accepted, that is a matter between the two of you. Fixer cannot enforce the agreement, collect payment, find a replacement or pay compensation, and does not mediate or decide disputes about the work. Your rights against the other party under the agreement and the law are not affected.

Accepting a quote is a commitment to the tradesperson. If you change your mind, tell the tradesperson promptly and use any right of withdrawal that applies; disappearing without notice can make you liable to the business under the agreement.

Before accepting, review the trader’s legal identity and contact details, scope and exclusions, any selected extras, total price and applicable taxes, payment arrangements, dates, duration, permits, complaint arrangements and withdrawal information. Resolve uncertainty with the tradesperson before committing. AI estimates are separate from actual quotes. Acceptance notifies the tradesperson and automatically declines other pending or accepted quotes on the same project; it does not itself lawfully rescind a pre-existing binding contract.

Keep the quote, selected extras, confirmation and messages. Deleting a project or account, accepting a replacement quote or declining another quote is not a substitute for the lawful cancellation or variation of an existing work agreement. Agree changes and additional charges expressly with the business.

The parties to the work agreement must establish who obtains required permissions and approvals and who checks site access, ownership authority and site conditions. A listing or AI estimate does not confirm that the work is permitted or reveal concealed defects, asbestos, structural risks or underground services. The responsible professionals must assess these matters before work; this does not remove either party’s mandatory duties.

6. Withdrawal and starting work

A consumer distance contract for renovation services may carry a statutory withdrawal right, normally 14 days from conclusion in Denmark and the EU, subject to the applicable rules and exceptions. The tradesperson must provide the relevant information and confirmation on a durable medium. You may notify the tradesperson of withdrawal through an unequivocal statement; you do not have to use a particular wording.

If you expressly request work during the withdrawal period, proportionate payment for work supplied may be due where legal requirements are met. Losing withdrawal rights after full performance requires the applicable prior express consent and acknowledgement. Urgent repairs specifically requested by you and some construction contracts have different rules. Accepting a quote alone does not waive every withdrawal right.

Any legally required online withdrawal function must accompany the relevant contract flow; an email alternative does not remove that duty. Contact us if you cannot find the business or need help locating the quote record. This does not make Fixer the seller of the renovation work.

7. AI, measurements and professional advice

Estimates, room scans, suggested measurements, visualisations, product comparisons and assistant replies are planning aids that can be incomplete, outdated or wrong. Images can depict changes that are physically or legally impossible. Retail prices, availability, labour costs, exchange rates and assumptions can change. Have a qualified person inspect, measure and quote before buying materials or starting work. Prices, cities, names and projects shown on our website and in marketing are illustrative examples, not offers or quotes.

Fixer does not provide an engineering inspection, building approval, safety certification, legal advice, tax advice or a guarantee of a grant or deduction. Tax tools are estimates and recordkeeping aids; you remain responsible for your filing and should check current official requirements. Do not use AI output as instructions for hazardous work involving structural elements, asbestos, gas, electricity or other regulated activities. Use properly authorised professionals and emergency services when needed.

Links to retailers, maps, product listings or other third-party services are information aids. Availability, compatibility, delivery, returns and the terms of any separate purchase are matters to confirm with that provider. Displaying a link does not make Fixer the seller, designer or installer of the product, or override responsibility for our own representations.

By accepting these terms you also give the permission for third-party AI services described in section 6 of the Privacy Policy.

8. Availability, content and limits of responsibility

We aim to provide a useful service, but do not promise uninterrupted availability, error-free AI, contractor performance, project suitability, savings or a particular result. We may maintain, correct or change features with the notice and remedies required by law. Follow the Community Rules; illegal or harmful material may be removed and access restricted proportionately. Fixer is not responsible for delays or failures caused by circumstances beyond our reasonable control, such as outages at internet, hosting, payment or AI providers.

To the extent permitted by law, Fixer is not responsible for a third party’s workmanship, injury, property damage, pricing, cancellation, no-show, delay, payment default or dispute simply because the parties met through Fixer. We do not exclude our own legally enforceable duties, responsibility for our own wrongful conduct, or your statutory remedies. Nothing excludes liability that cannot lawfully be excluded, including applicable duties concerning personal injury, fraud, gross negligence, consumer protection or personal data.

9. Closing an account and changes

You may stop using Fixer and request account deletion in the app. Existing work commitments and the other party’s lawful recordkeeping continue independently. Export or keep records needed for an ongoing project before closure, and use the sharing controls to revoke unwanted access.

Material changes are communicated appropriately before applying where required. A change cannot retrospectively remove accrued rights, turn a free homeowner service into a paid commitment without your agreement, or replace consent required for a new data purpose. If a provision is unenforceable, mandatory law applies and the remaining provisions continue so far as lawful.

10. Complaints, law and your local rights

Contact info@tapmediagroup.com or our postal address about Fixer. For workmanship, charges or the renovation contract, also complain directly to the tradesperson. We can receive platform complaints and content reports but do not promise to adjudicate or insure the work dispute.

Danish law applies to your agreement with Fixer, without removing mandatory consumer protection in your habitual residence. You retain applicable rights to bring a claim in a competent local court and use available consumer or sector complaint bodies. In Denmark, Nævnenes Hus and relevant approved building complaint boards handle matters within their jurisdiction; eligibility depends on the transaction. No clause requires private arbitration or waives a statutory right to collective redress.

Availability worldwide does not mean every professional service is supported or lawful in every country. Local contractor, consumer, privacy and safety rules continue to apply. Mandatory Australian Consumer Law guarantees and comparable non-excludable rights in other countries are preserved.