Legal pages
Delete your Fixer account
You can delete your account in the Fixer app in under a minute, or ask us by email if you no longer have the app. This page explains both and what happens to your data.
In the app
Under a minute
- Open Fixer and sign in
- Tap Profile
- Scroll down and tap Delete account
Without the app
Reply within one month
Write from the email address you use with Fixer. We confirm and delete the account for you.
Send deletion request1. Delete your account in the app
This is the quickest way. It works the same on iPhone and Android, for homeowners and tradespeople.
Open Fixer and sign in. Tap Profile, scroll to the bottom and tap Delete account. Confirm, and the deletion starts straight away and you are signed out.
2. Ask us to delete it without the app
If you no longer have the app or cannot sign in, email info@fixerai.app from the email address you use with Fixer, with the subject “Delete my Fixer account”. Write the name on the account and whether you use Fixer as a homeowner or a tradesperson.
We may ask you to confirm the request from that address, so nobody else can delete your account. We reply and carry out the deletion within one month, as data protection law requires.
3. What is deleted
Your profile and account details, photos and other files, projects nobody has bought, your notification settings and the devices registered for notifications are deleted or anonymised.
If one or more tradespeople have bought one of your projects, they can still read that project and your conversation with them for 90 days. Nobody can write in it or send quotes. The project, its conversations and files are then deleted.
4. What we keep, and for how long
Accounting records required by Danish bookkeeping law, such as payments and invoices for tradespeople, are kept for five years after the end of the financial year.
For businesses that used the introductory offer, we keep the CVR or other registration number and a card fingerprint from our payment provider (not the card number), so the offer stays one per business.
Diagnostic records and assistant records are scheduled for deletion after 90 days. Copies other people already have, such as messages or quotes they received, are theirs to keep. Backups at our providers are overwritten in their normal cycle. You can read the full details in the Privacy Policy at https://fixerai.app/en/privacy
5. For tradespeople
Deleting your account does not cancel a work contract you have made with a homeowner, and it does not waive charges already incurred.
If you have an unused paid balance, contact us at info@fixerai.app before you delete the account, so we can sort out the balance with you first.
Questions about this page?
Contact us if you have questions about the content.