Help and contact
How can we help?
Find answers to the most common questions, or write to us. If you have the app, Fixer Assistant is the quickest way to get help.
Write to usQuestions from homeowners
Is Fixer free?
Yes. Fixer is free for homeowners, with no subscription and no lock-in.
How does Fixer work out the price?
Fixer builds a materials list from your photos and answers and matches it with real products and prices from local building suppliers, refreshed every night. Travel comes from the route to the nearest building supplier, and labour from the scope of the job. Administration, insurance and the contractor’s margin are included.
How accurate is the estimate?
It is an estimate, not a fixed quote. You see both a total and a range from lowest to highest price. Agree the final price, scope and any conditions with the tradesperson before accepting a quote.
Which jobs can Fixer price?
Anything from painting and floors to kitchens, bathrooms, roofs and fences. Type or say what you want done, and Fixer works out the room, the task and the scope.
What is LiDAR, and do I have it?
LiDAR is a sensor that measures distances. It sits in the iPhone Pro models. If yours has it, Fixer measures the room while you take photos. If not, Fixer just asks about the size.
Can I see what my room could look like?
Yes. With Visualise you take a photo of your room and tell Fixer what you dream of. You then see your own room transformed, from the same angle.
Can I share a project with the people I live with?
Yes. Every project is in one place with status, estimate and quotes, and you can share them with the people you live with.
What can Fixer Assistant do?
Fixer Assistant is an AI assistant that knows your projects, quotes and deductions. It answers your questions and can take you straight to the right place in the app.
Does Fixer help with tax deductions?
In Denmark, Fixer collects the payments from your projects and shows how much of this year’s deduction limit you have used, plus your estimated saving. Fixer never files anything with a tax authority for you; the overview is for guidance.
Is Fixer on Android?
Yes. Fixer is for both iPhone and Android.
What happens when I ask for quotes?
Your project is shared with tradespeople in your area. At most three tradespeople can take the same job. Their replies and quotes land in Messages, and you decide whether to go ahead.
How do I talk to the tradespeople?
Quotes land in your project and in a conversation in Messages, where you can share photos and files with each other.
Do I have to accept a quote?
No. You decide whether to go ahead with any of the quotes. Agree the final price and the scope with the tradesperson before you accept.
What happens to my photos and data?
Your photos and project information support the features you choose, such as estimates and contacting tradespeople. Avoid sensitive information and take care with share links. The privacy policy explains access, deletion, recipients and retention.
Questions from tradespeople
Does it cost anything to get started?
Downloading the app and setting up your business is free. You only pay when you unlock a job, and as a new tradesperson you can get up to 10 jobs free.
Is there a subscription?
No. You only pay for the jobs you unlock. You pay with credits, and 1 credit is €7. What a job costs is shown on the job before you buy.
How do I pay?
Credits come out of your balance, or they are gathered on one card payment at the end of the month. Top up and you get 25% extra credits.
How many get the same job?
Three tradespeople at most. Once three have bought it, the job is sold out.
What do I see before I buy?
Photos, AI description, the customer's own words, price range, town and distance. Name, address, phone and email come once you buy.
Where do the jobs come from?
From homeowners who ask for quotes in the Fixer app, and from partner websites. Website jobs have no chat. You contact those customers by phone or email.
Can I get alerts for new jobs?
Yes. You can get a notification when a project matches your trade and area. You can also switch on automatic buying of new jobs from partner websites.

